Privacy Policy

1. Information We Collect

We collect information in several ways depending on how you interact with our Service:

1.1 Account Information

• Name and email address provided during registration
• Password (stored in hashed form only)
• Notification preferences and settings

1.2 Marketplace Credentials

• Login credentials for third-party vehicle marketplace accounts (e.g., OVE) that you choose to connect. If you evaluate the Service in demo mode instead, no marketplace credentials of yours are collected or stored
• Proxy connection details, including host, port, username and password, if you connect your own marketplace account
• These credentials are encrypted at rest and are used solely to access marketplace listings on your behalf

1.3 Usage Data

• Search campaigns and filter criteria you create
• Notification history and interaction data
• Device information, browser type, and IP address
• Pages visited and features used within the Service

1.4 Payment Information

Payment processing is handled entirely by our third-party payment processor, Polar. We do not store your credit card number, bank account details, or other financial information on our servers. We may receive limited transaction data such as subscription status, billing dates, and transaction identifiers from the payment processor.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service, including checking your saved criteria against marketplace listings and delivering notifications
• Process your search campaigns and deliver matching listing alerts via your chosen notification channels (Email, Discord, Slack, Telegram)
• Manage your account and subscription
• Send service-related communications, including technical notices, updates, and security alerts
• Analyze usage patterns to improve and optimize the Service
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Respond to your support inquiries and requests
• Comply with legal obligations

3. Data Storage and Security

We take the security of your data seriously and implement appropriate technical and organizational measures to protect it:

• Marketplace credentials are encrypted at rest using authenticated encryption
• All data is transmitted over HTTPS/TLS encrypted connections
• Your data is stored and processed on servers located in the United States, in data centers with appropriate physical and network security controls
• Access to user data is restricted to authorized personnel on a need-to-know basis
• We regularly review and update our security practices

While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

4. Third-Party Services

We use the following categories of third-party services:

• Payment Processing: Our payment processor — Polar or Paddle — handles all subscription billing and payment processing as merchant of record, and is identified at checkout. Their use of your payment information is governed by their own privacy policy.
• Analytics: We may use analytics tools to understand how users interact with the Service. These tools may collect anonymized usage data.
• Notification Delivery: We integrate with Email, Discord, Slack, and Telegram APIs to deliver your listing alerts. Message content is transmitted through these platforms according to their respective terms.
• Customer Support: We use third-party tools to manage support inquiries.

We do not sell, trade, or rent your personal information to third parties. We only share information as described in this policy or with your explicit consent.

5. Marketplace Data

When you connect marketplace accounts to SwiftBids:

• We access marketplace APIs and platforms on your behalf using the credentials you provide
• Vehicle listing data retrieved from marketplaces is transient and used solely to evaluate against your search criteria and deliver notifications
• We do not permanently store full marketplace listing data; we retain only the information necessary to deliver notifications and provide listing history within your account
• You are responsible for ensuring your use of marketplace accounts complies with each marketplace's terms of service

6. Cookies and Tracking

SwiftBids uses minimal tracking technologies:

• Optional Analytics: If analytics are enabled, we may use cookies or similar technologies to collect anonymized usage data. You can opt out of analytics tracking through your browser settings.

We do not use advertising cookies or tracking pixels. We do not engage in cross-site tracking.

7. Data Retention and Deletion

We retain your data for as long as your account is active or as needed to provide the Service. Specifically:

• Account information is retained until you delete your account
• Marketplace credentials are deleted immediately upon disconnecting a marketplace account or deleting your SwiftBids account
• Notification delivery records are automatically deleted 7 days after the notification is sent or fails
• Campaign configurations and listing history are kept for as long as your account is active
• When you delete your account, all associated data is permanently removed from our systems within 30 days, except where retention is required by law

8. Your Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal data we hold about you.
• Export: You can request an export of your data in a machine-readable format.
• Correction: You can update your account information at any time through your account settings.
• Deletion: You can delete your account and all associated data from the Settings page, or by contacting us directly.
• Objection: You can object to certain processing of your data where we rely on legitimate interests.

To exercise any of these rights, please contact us at support@swiftbids.app. We will respond to your request within 30 days.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, by sending a notification through the Service or via email. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: