Refund & Cancellation Policy

1. What You Are Paying For

SwiftBids is billed per slot, at $49.99 per slot per month. Each slot entitles you to run one active campaign. There is no free tier, so every account with access to the Service has an active paid subscription. This policy covers cancellations of, and refunds against, those subscriptions.

2. Cancellation Process

You can cancel your paid subscription at any time. Here is how it works:

• How to cancel: Navigate to Settings in your SwiftBids dashboard and select the option to cancel your subscription. You can also contact us at support@swiftbids.app to request cancellation.
• Continued access: When you cancel, your subscription remains active through the end of your current billing period. Your campaigns keep running until that period expires.
• After cancellation: Once your billing period ends, your slots are released and your campaigns stop running. Your account, campaign configurations, and listing history are preserved, so re-subscribing restores your setup rather than starting over.
• No further charges: After cancellation, you will not be charged again unless you choose to re-subscribe.

3. Refund Eligibility

We offer refunds under the following conditions:

3.1 Within the First 14 Days

If you are a new subscriber and request a refund within 14 days of your initial payment, you are eligible for a pro-rated refund based on the unused portion of your subscription period. This 14-day window applies only to your first subscription payment, not to subsequent renewals.

3.2 After 14 Days

After the initial 14-day period, refunds are generally not provided. You can still cancel your subscription at any time, and you will retain access through the end of your current billing period, but the payment for that period is non-refundable.

3.3 Exceptional Circumstances

We may consider refunds outside the 14-day window on a case-by-case basis in exceptional circumstances, such as:

• Extended service outages that significantly impacted your ability to use the Service
• Duplicate or erroneous charges
• Technical issues on our end that prevented the Service from functioning as described

4. How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to support@swiftbids.app with the subject line "Refund Request"
2. Include your account email address and the date of the charge
3. Briefly describe the reason for your refund request

Our support team will review your request and respond within 2 business days.

5. Refund Processing Time

Once a refund is approved:

• Refunds are processed through our payment processor, Polar, and returned to the original payment method
• Processing typically takes 5 to 10 business days, depending on your bank or payment provider
• You will receive an email confirmation when the refund has been initiated
• If you do not see the refund after 10 business days, please contact your bank or payment provider, then reach out to us if the issue persists

6. Subscription Renewals

Paid subscriptions renew automatically at the end of each billing period. If you do not wish to be charged for the next period, you must cancel before the renewal date. We do not provide refunds for renewal charges if you forgot to cancel; however, if you contact us within 48 hours of an unintended renewal, we will work with you to resolve the situation.

7. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Changes will be reflected by updating the "Last updated" date at the top of this page. Material changes will be communicated through the Service or via email. Your continued use of the paid Service after changes are posted constitutes acceptance of the updated policy.

8. Contact Us

If you have any questions about cancellations, refunds, or billing, please do not hesitate to contact us: